- The exact location of the fall, such as an aisle, entrance, or restroom
- What caused the fall, if you know it, such as a spill or loose mat
- Whether there were warning signs or cones in the area
A slip and fall in a store can leave you shaken, embarrassed, and unsure what to do next.
Whether you slipped on a wet floor, tripped over clutter, or fell because of a broken step, the minutes and days after the incident can matter for both your health and any possible claim.
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First: focus on safety and medical care
If you are hurt, don’t try to power through the pain. Some injuries seem minor at first but become more serious later.
If you hit your head, have neck or back pain, feel dizzy, or cannot bear weight on a leg or foot, get medical attention as soon as possible.
If you can safely do so, move out of the way of other shoppers and ask for help. A store employee may be able to call emergency services, bring first aid, or help you get to a safer place.
If you need immediate care, let the staff know and make sure someone knows what happened.
Report the incident before you leave
Tell a manager, supervisor, or other person in charge what happened. Keep the report factual and brief. You do not need to argue about fault at the scene. The main goal is to create a record that the store was notified.
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When you report the fall, ask for the name and title of the person you spoke with. If the store has an incident report, request that it be completed and ask for a copy if possible.
Some stores may not provide one immediately, but you can still note who took your report and the time you made it.
Useful details to mention
- The exact location of the fall, such as an aisle, entrance, or restroom
- What caused the fall, if you know it, such as a spill or loose mat
- Whether there were warning signs or cones in the area
- Any witnesses who saw the fall or the hazard
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